Hotel Standard Operation Procedure Teaching-Learning Resource
The Hotel Standard Operation Procedure Teaching-Learning Resource (SOP-TLR) was developed by The Westin Chongqing Liberation Square Hotel and the CHEI Teaching Consultant team. It demonstrates the SOP of Front Office, Food and Beverage, and Reservations departments. All videos were filmed recently in hotels. Every TLR package includes an SOP video, Service Standards Flow and Teaching Process Guidelines.
Click this link to download all of the packages.