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Hotel SOP

Hotel Standard Operation Procedure Teaching-Learning Resource

The Hotel Standard Operation Procedure Teaching-Learning Resource (SOP-TLR) was developed by The Westin Chongqing Liberation Square Hotel and the CHEI Teaching Consultant team. It demonstrates the SOP of Front Office, Food and Beverage, and Reservations departments. All videos were filmed recently in hotels. Every TLR package includes an SOP video, Service Standards Flow and Teaching Process Guidelines.

Click the links below to download each individual episode.

Click this link to download all of the packages.

Service Center

Printing Services

Wake-up Call Service

In-room Dining Service

External Call Transfer


Airport Pick-up Service

Guest Arrival Before Check-in

Luggage Storage

Front Office



Western Restaurant

Telephone Reservation

À La Carte


Breakfast Buffet


Room Reservation

Chinese Restaurant

Guest Services