In 2017, CHEI created the Faculty Internship Case Study Collection to meet the needs of teachers from hospitality programs. We asked faculty interning in different hotels to draft case studies based on their hands-on experiences or best-practices learned in the five-star hotels. Along with the case studies, you will find teaching suggestions and teacher’s tips. Please feel free to download the following four categories of case studies to use in your teaching or share with your students. If you have other case studies to share, please email us at firstname.lastname@example.org.
Please click here to download the whole set, or click each title to download the individual case studies.
(All Case Studies are in Chinese)
WOW Service Cases
Problem Solving Cases
Management Analysis Cases
Culture Language Cases